You can book through our website at kiliflying-air.com by filling out the booking form, or contact us directly at info@kiliflying-air.com or +255 744 303 141. Provide your preferred service, dates, and any specific requirements (e.g., medical details for evacuations). We’ll confirm availability and send payment instructions.

KiliQuick (Kilimanjaro Helicopter Descent) has strict safety protocols. Passengers must meet health and weight requirements, attend a mandatory safety briefing, and follow crew instructions. We require medical clearance for individuals with pre-existing conditions. Weight limits and other restrictions apply to ensure safe operations. Contact us for detailed eligibility criteria.

Cancellations made more than 7 days before the scheduled service may be eligible for a full or partial refund, less processing fees. Within 7 days, cancellations may incur a fee or be non-refundable. No-shows or failure to meet safety requirements result in no refund. If we cancel due to weather or operational issues, we offer rescheduling or a refund. See our Terms of Service for details or contact info@kiliflying-air.com.

We accept payments via secure third-party processors like Stripe and PayPal. Accepted methods include major credit/debit cards and bank transfers (where available). Payments are processed in USD or TZS, as specified during booking. For assistance, contact us at info@kiliflying-air.com.

Our Medical Evacuation service provides rapid air transport for medical emergencies. You must provide accurate medical information (e.g., conditions, allergies) during booking. We coordinate with licensed medical teams and hospitals, sharing necessary health data with your consent. Services depend on availability, weather, and medical approval. Contact us 24/7 at +255 744 303 141 for urgent requests.

Yes, Scenic Flights can be tailored to your preferences, subject to operational and safety constraints. You can choose routes (e.g., over Kilimanjaro or other landmarks) and durations, depending on availability. Contact us at info@kiliflying-air.com to discuss customization options.